Privacy Policy
Last update: July 23, 2026
1. Introduction
This Privacy Policy describes how Split’n’Share collects, uses, stores and protects the personal data of Users who access or use the Platform. This notice is provided pursuant to EU Regulation 2016/679 (“GDPR”) and the applicable Italian regulations on the protection of personal data. By using the Platform, the User declares to have read this Privacy Policy. Note: the legally binding version of this Privacy Policy is the Italian version.
2. Data controller
The Data Controller is: Ideaware S.r.l.s. Registered office: Via Angelo Compagnone 20, 80078 Pozzuoli (NA), Italy VAT: IT08355291215 Email: splitnshare.com@gmail.com
3. Personal data processed
Split’n’Share may process the following categories of personal data: Identification and contact data: • first name; • last name; • email; • phone number; • profile picture; • account data; • encrypted access credentials. Data related to use of the Platform: • events created; • events the User participates in; • communities created or followed; • preferences, interests, tags and categories; • messages, comments and interactions; • reviews, ratings and reputation; • notifications and activities carried out on the Platform. Moderation data: • content reports submitted or received; • moderation measures, warnings (strikes), suspensions and account closures; • internal records of moderation decisions and review requests. Payment and billing data: • information relating to payments, fees, tickets, subscriptions and commissions; • billing data; • transaction status; • information relating to refunds, chargebacks or disputes. Full payment card data is not stored directly by Split’n’Share but is managed by the payment provider used. Technical and navigation data: • IP address; • device data; • browser; • operating system; • access logs; • technical identifiers; • data relating to cookies and similar tools. Location data: The Platform may process approximate or precise location data where necessary to display nearby events, suggest relevant content or enable location-based features, subject to consent when required by law.
4. Purposes of processing
Users’ personal data may be processed for the following purposes: Service provision: • account creation and management; • access to the Platform; • creation and management of events; • participation in events and communities; • management of registrations, tickets, payments and fees; • sending operational notifications; • customer support management. Payments and administrative obligations: • transaction management; • processing of payments, refunds, subscriptions and commissions; • management of renewals, cancellations, withdrawals and related requests; • fraud prevention; • fulfillment of tax, accounting and legal obligations. Security and abuse prevention: • Platform protection; • prevention of illegal or fraudulent use; • verification of suspicious activities; • User protection; • management of reports, complaints and disputes; • content moderation and application of the sanction system provided by the Terms, including the handling of review requests. Service communications: • sending communications relating to the account; • updates on the Terms; • changes to events; • notifications regarding payments, registrations, communities and User activities. Marketing and promotional communications: Subject to User consent, Split’n’Share may send promotional communications, newsletters, offers, commercial updates or personalized suggestions. The User may withdraw consent at any time. Analysis and service improvement: • statistical analysis; • measurement of Platform usage; • improvement of user experience; • development of new features; • content personalization.
5. Legal basis for processing
The processing of personal data is based on the following legal bases: • performance of a contract or pre-contractual measures, including the activation and management of subscriptions and recurring services, the processing of payments and the handling of cancellations, withdrawals and any refunds; • fulfillment of legal, tax and accounting obligations, including the content moderation and evidence preservation obligations provided by EU Regulation 2022/2065 (“Digital Services Act”) and Italian Law No. 71 of 29 May 2017 (Article 6(1)(c) GDPR); • User consent; • legitimate interest of Split’n’Share in the security of the Platform and of Users, content moderation, fraud prevention, service improvement and protection of its rights (Article 6(1)(f) GDPR); • necessity to establish, exercise or defend a right in court.
6. Provision of data
Provision of certain data is necessary to use the Platform. Failure to provide the necessary data may prevent registration, account access, participation in events, community creation, use of payments or access to certain features. Provision of data for marketing purposes is optional.
7. Recipients of the data
Personal data may be communicated to: • technology and hosting providers; • payment providers, in particular Stripe Payments Europe, Ltd. for the management of payments, subscriptions, billing and fraud prevention; • email, notification and messaging service providers; • tax, legal and administrative consultants; • analytics providers and technical tools, including Google Ireland Ltd. (Google Analytics, Google Tag Manager) and Meta Platforms Ireland Ltd. (Meta Pixel), subject to the user’s consent for statistical and marketing purposes; • public authorities, where required by law; • organizers, limited to the data necessary for event management; • third-party providers, limited to services purchased through the marketplace. External parties that process data on behalf of Split’n’Share are appointed as data processors, where required by applicable regulations. Some providers, including the payment provider and the analytics and marketing tool providers, may act as independent data controllers for their respective purposes.
8. Transfer of data outside the European Economic Area
Some providers used by the Platform may process personal data outside the European Economic Area, including Google LLC and Meta Platforms, Inc. in the United States, both of which adhere to the EU-U.S. Data Privacy Framework. In such cases, Split’n’Share adopts the safeguards provided by applicable regulations, such as adequacy decisions, standard contractual clauses or other instruments recognized by the GDPR.
9. Data retention
Personal data is retained for the time necessary to pursue the purposes for which it was collected. In particular: • account data is retained until account deletion; • data relating to payments, billing and transactions is retained for the period required by tax and accounting regulations; • data relating to complaints, disputes or violations may be retained for the time necessary to protect the rights of Split’n’Share; • content removed for suspected criminal relevance and related data may be preserved in a restricted area, not accessible to the public, for the time necessary to make it available to the judicial authority (Article 6(1)(c) GDPR); • moderation measures and warnings (strikes) are retained for the lifetime of the account, even if revoked, for the purpose of documenting decisions; • data processed for marketing purposes is retained until withdrawal of consent; • technical logs are retained for the time necessary for security and proper functioning of the Platform.
10. Rights of the User
The User may exercise the rights provided by the GDPR, including: • right of access; • right of rectification; • right to erasure; • right to restriction of processing; • right to data portability; • right to object; • right to withdraw consent; • right to lodge a complaint with the Italian Data Protection Authority. Requests may be sent to the contacts indicated in this Privacy Policy.
11. Data security
Split’n’Share adopts appropriate technical and organizational measures to protect personal data from unauthorized access, loss, destruction, modification, disclosure or misuse. However, no IT system can guarantee absolute security. The User is responsible for safeguarding their credentials and for the secure use of their account.
12. Data of Organizers and Participants
Organizers may access certain data of Participants necessary for the management of events or communities, such as name, registration status, payment status and any relevant operational information. Organizers undertake to process such data in compliance with applicable regulations, using it exclusively for purposes related to the organization of the event or community. It is prohibited to use Participants’ data for different, promotional, commercial or unauthorized purposes, except with the express consent of the data subject.
13. Minors
The Platform is mainly intended for adult Users. If Split’n’Share becomes aware of the processing of personal data of minors in the absence of the necessary legal requirements, it may take measures to limit, suspend or delete the account and related data. In cases of cyberbullying against minors, the Platform blocks or removes the content within forty-eight (48) hours of the request of the person concerned, pursuant to Italian Law No. 71 of 29 May 2017. The request and the data it contains are processed for the sole purpose of handling the procedure.
14. Changes to the Privacy Policy
Split’n’Share reserves the right to update this Privacy Policy at any time. Changes will be published on the Platform and, where necessary, communicated to Users via email, notification or other suitable means.
15. Privacy contacts
For requests regarding the processing of personal data, the User may contact Split’n’Share at the following details: Email: splitnshare.com@gmail.com